Legal & Policies
Refund & Cancellation Policy
At QUVO, we strive to provide a seamless experience by connecting you with trusted personal stylists across modalities. This policy outlines the terms under which customers can cancel sessions, request rescheduling, or seek refunds.
Our mission is to provide a safe, accessible space where you can find genuine, experienced personal stylists. We understand that unforeseen circumstances may arise. Please note that violations of our Terms of Use are taken very seriously, and QUVO has no obligation to offer refunds to users who violate platform policies.
In-Person & Online Sessions
Registrations for in-person and online styling sessions facilitated by QUVO are final and non-refundable once confirmed. Once a booking is finalized, no cancellations, refunds, transfers, or credits will be issued for any reason including inability to attend, travel disruptions, or scheduling conflicts.
In the event that QUVO cancels a session due to unforeseen circumstances, participants may be offered either a full refund or the option to transfer their registration to a future session, at the sole discretion of the Company.
Cancellation & Rescheduling Policy
Cancellation by the Customer
User(s) may cancel their scheduled styling sessions by notifying the Company at least 24 hours before the scheduled session time. In such cases, the User(s) may be eligible for a refund, which will be processed as per the terms set out in Section 3.
To initiate a cancellation request, User(s) must send an email to connect@quvo.co.in with their order/booking ID and details.
- If a User fails to notify the Company within the 24-hour timeframe, the refund shall be at the sole discretion of the Company.
- Failing to attend a booked Session without prior cancellation or rescheduling shall be deemed a "No-Show," and no refund shall be issued.
Cancellation by the Company
In the event that a Session is cancelled by QUVO due to unforeseen circumstances or stylist unavailability, User(s) shall be entitled to a full refund which will be credited back to their original mode of payment.
Rescheduling Policy
User(s) may request to reschedule a Session only once, provided they submit a rescheduling request at least 24 hours before the scheduled time. All rescheduling requests are subject to the availability of the Stylist(s), and QUVO does not guarantee that a request will always be accommodated.
In the event that rescheduling is not possible, User(s) can request a refund within 48 hours of being intimated about failure to reschedule.
For any technical issues affecting an online Session, Users are required to report the issue immediately to our support team via email at connect@quvo.co.in. Each issue will be assessed on a case-by-case basis.
Refund Process & Timeline
All approved refunds shall be processed within 5-7 working days from the date of approval and will be credited to the original payment method used during checkout via our integrated Razorpay Payment Gateway.
Payment to Third Parties
User(s) acknowledge that QUVO facilitates connections between User(s) and personal Stylists, but does not guarantee specific individual styling results. Any external payments made directly to third-party providers shall be non-refundable by QUVO.
Discretion of the Company
All cancellations, refunds, and rescheduling requests shall be handled at the sole discretion of the Company. The decision of the Company regarding any disputes shall be final and binding.
By booking any styling session or offering through the QUVO Platform, User(s) confirm that they have read, understood, and agreed to this Refund & Cancellation Policy along with our Terms of Use and Privacy Policy.